New MC² SYSTEMS Website
and eMail Addresses
NEW
WEBSITE
MC²
SYSTEMS has unveiled an all new website
featuring Auto Librarian™ software, MC²
SYSTEMS technical support services,
and Worth Data bar code products. The new
website at: www.autolib.com
combines the two older websites as well as
the Internet Research website.
The
new website opening page features a
user-friendly page with links for each Auto
Librarian™ product (Internet, Windows and
MS-DOS) as well as each bar code products
and Internet Research. The Google
safe search link is also on this
page. Following these links will open
the website pages which link to contact
information, site map and support page
accessible from each page. Additional
buttons are featured for ease of navigation
within the site on each web page.
Click
on the Support page for answers to
Frequently Asked Questions regarding Auto
Librarian™ software, software update
information and recent newsletters.
The
Pricing page has a convenient
printer-friendly order form which can be
used to fax orders to MC² SYSTEMS for
software, bar code units and zip drives and
disks.
Visitors
to the old website at: www.laker.net/mc2.sys
will be rerouted to the new site for a time
before the older website is shut down
sometime in March, 2002. Please change your
bookmarks to our new website
address.
EMAIL
ADDRESSES
Two
new email addresses are featured on the new
website for contacting MC² SYSTEMS.
They are listed below:
For
Technical Support: techsupport@autolib.com
For
Sales information: sales@autolib.com
Email is a
great way to get the technical support you
need, to receive answers to quick or
in-depth questions about the operation of
Auto Librarian software or to obtain further
information on any of our products.
We make every
effort to answer email promptly within
normal business hours (9am - 5pm Eastern,
Monday-Friday). Email sent over the weekend
or after hours on Friday will be answered on
Monday morning.
These
email addresses replace the old email
address: mc2.sys@laker.net
which will be phased out at year's end
(2001).
If
we don't have your email address on file in
our customer database or if your email
address has changed please email your
current return email address (and any other
current address and phone/fax numbers) to: sales@autolib.com
so that our records can be
updated.
TECH
SUPPORT TIPS
Keep your
databases healthy by scanning and defragmenting
hard drives and reindexing the Auto
Librarian™ databases weekly. Close Auto
Librarian™ before running the 3 operations
above. Also run them if you have a “bad
shut down” or “freezing” of Windows
when Auto Librarian™ is open. If you have
this situation you may get an error upon
entering Auto Librarian "Access
disabled due to an earlier index
error". If this error appears
close all programs and run scandisk,
defragment and reindex immediately.
It is crucial
to back up the Tables folder daily
using Microsoft backup (click My Computer,
right click on the C drive, Properties,
Tools): Backup Now for hard drive
backup. Also in this location are Check Now for scanning the
hard drive and Defragment Now for
defragmenting the hard drive. When backing
up your data using Microsoft Backup choose
to backup the Tables folder only (it is
located in the Auto Librarian folder).
The Tables folder contains all of your
current data. The Tables folder is the
folder which would need to be restored
should you encounter any hard drive problem
or after uninstalling and reinstalling Auto
Librarian™ onto the hard drive from the
cdrom. When restoring be sure to
overwrite all files.
Remember to
place an extra backup set of disks off site
for insurance purposes and replace it with
new backup disks periodically. This
information will be quite valuable if you
need to produce a list of books in case of
fire or flood. We have had several
Auto Librarian™ libraries which have been
glad to have a backup off site for this
purpose.
Reindex
is located in the Auto Librarian 4 folder.
Run the subverify and memoverify utilities
in the System folder (in the Auto Librarian
4 folder) periodically in addition to and
before reindex. Download latest service pack
if these two utilities are not in your
system folder.
You can
backup easily on a zip drive (available from
MC² SYSTEMS) by clicking on the Tables
folder (Click Start, Programs, Auto
Librarian 4, Auto Librarian 4 folder, Tables
folder) click Edit, Copy. Put a zip disk in
the zip drive. Click My Computer, Click the
Zip Drive icon and click Edit paste to the
zip drive. After the copy is finished right
click on the Tables folder (on the zip disk)
and rename the folder to read Tables
110101 (for November 1, 2001) backup. Do
this daily renaming for each backup date. In
this way several backups can be saved on one
zip disk. Keep several backups on hand from
several different dates giving you the
option of restoring a previous date if
needed.
If Windows is
“sluggish”, “locking up”, “freezing”
or reporting “read” and “write”
errors or otherwise behaving poorly consider
upgrading to Windows Me (if currently
running 95 or 98) or 2000 (if currently
running NT) or reinstalling Windows.
Remember to have a current backup of your
Auto Librarian Tables folder before doing
so. Auto Librarian can only perform well if
the hard drive and operating system are both
in good working order. Make sure there is
plenty of hard drive space (100-200 meg
free) and at least 24 meg of RAM on the Auto
Librarian computer (32-64 meg RAM min if
remotes are networked to the library “server”).
If you are
unable to print reports because the print
icon is disabled (dimmed), and your printer
is connected and functioning in other
programs, be sure that Report Printing
Capability is not checked in the
Password User and Access Form (located in
the Utilities, Setup, Information Editor,
Password Selection (click Close).
Click Accept Selections if making a change
and Close. Try printing the report
again.
Go to the
first record when searching by Title,
Author, Subject and Callnum to see if there
are empty spaces before titles, authors and
subjects which will keep these headings from
indexing properly. If so, edit the record(s)
and run Key Words Build when all records are
edited. Edit borrower records in the same
way (searching by last name).
Remember
if you don't find the answer you need in the
Getting Started Manual, the Auto
Librarian onboard Help file (click
the Help file folder tab or the F1 key
at any location in Auto Librarian for the
Help file for that operation) or in the Support
portion of the website you can get an answer
via email at: techsupport@autolib.com